Privacy policy and your data
Understand how we collect, use, and protect your information
Information we collect and why
We gather necessary details to ensure you can access personalized AI trading recommendations and client support. This includes information provided via forms, communications, and usage analytics.
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→Contact details (name, email, phone)
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→Usage data and analytics
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→Communication preferences
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→Cookies and device information
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→Client support interactions
We only collect information essential for service delivery and will not request confidential financial details or banking information.
How we use your data
Your details enable us to generate and improve trading recommendations, send tailored communications, and respond promptly to questions or support requests.
We use aggregated data for analytical review, platform security, and service enhancement—never for third-party marketing or sale.
Your privacy rights
You have the right to access, correct, or request deletion of your personal data at any time. Contact our team for updates or concerns.
Right of access
Request to know what personal information we hold.
Right to correct
Ask to amend incorrect personal details held by us.
Right to deletion
Request deletion of your information from our system.
Right to portability
Receive your data in a standard, portable format.
How we share your data
We never sell your information. Data is shared only with necessary service providers who meet our privacy and security standards.
In rare instances, we may be legally obligated to share information with regulators. You will be notified in such cases whenever allowed.
Data protection measures
We use advanced safeguards, multi-factor authentication, and regular audits to protect your data against unauthorized access and misuse.
Transmission of information is encrypted, and all staff are trained in privacy requirements based on Canadian regulations.
How to contact us
Address: 319 West Hastings Street, Suite 400, Vancouver, BC V6B 1K6 Canada
Phone: +1 (110) 216-2400
Email: content@veltrionaqua.com